All Lab Fees Included | No Kit Activation. No Online Portal. Real Human Support.
All Lab Fees Included | No Kit Activation. No Online Portal. Real Human Support.
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Shipping policy

  • CANCELLATION BEFORE SHIPMENT: If you decide to cancel your order after making a purchase but before the kit has been shipped, My Forever DNA may consider issuing a full refund at our discretion. Please be advised that a $25.00 administration fee will be subtracted from your total purchase amount.
  • CANCELLATION FOLLOWING SHIPMENT: You are entitled to request a refund within 7 days of your order being shipped, provided that the testing service has not commenced. It is important to note that this refund will exclude any shipping costs, and a $25.00 administration fee will be deducted from your purchase amount.

Please remember that all refund decisions are subject to My Forever DNA's discretion and may incur additional administrative and handling fees.

REFUND PROCESSING: Should a refund be granted, the amount will be returned via the original payment method, whether that be a credit card, money order, check, or merchant account.

RETURN TO AN UNAUTHORIZED SHIPPING SERVICE: If the kit is sent back through a shipping provider that is not authorized (for example, returning it to a USPS location or drop box when a prepaid FedEx envelope is provided, resulting in the need for a new DNA test kit to be sent out), a fee of $50.00 will be charged. Additionally, returning the package via an incorrect shipper means that tracking will be unavailable, and it may take up to two months for the package to reach our facility for analysis.

DAMAGED, DEFECTIVE, or INCORRECT DNA TEST KITS:

If you receive a DNA test kit that is damaged, defective, or incorrect, we encourage you to report it so that we can arrange for a replacement at no additional cost to you, courtesy of My Forever DNA.

HOW TO INITIATE A RETURN OR REFUND:

For any inquiries related to returns or refunds for your DNA Test Kit, please contact us directly at 1-402-800-7161 or via email at sales@myforeverdna.com. Our dedicated customer service team is ready to assist you and ensure a prompt resolution to your situation.

SHIPPING AND PACKAGING COSTS: All DNA Test Kits from My Forever DNA are shipped free of charge.

COURIERS:  We rely on trusted shipping partners such as USPS and FedEx to deliver our products.

INTERNATIONAL ORDERS: My Forever DNA provides international shipping. Please verify that the DNA Test Kit you are ordering complies with the policies and regulations of your country.

COSTS ASSOCIATED WITH RETURNING DNA TEST KITS:

In cases where the DNA test kit is found to be damaged, defective, or not what was ordered, My Forever DNA will cover any return shipping costs and offer a full refund on delivery charges. However, if the wrong DNA test kit was ordered due to a mistake on your part, the responsibility for any shipping charges incurred falls on you.

REFUND POLICY REGARDING UNEXPECTED TEST RESULTS: If the results of the DNA test are not in line with your expectations, or if you believe you should not be financially responsible for the testing due to the child not being biologically related to you, it is important to understand that the obligation for payment still remains, and a refund will not be granted. Our responsibility is to provide the service you have paid for, and we are not accountable for results that may come as a surprise or are unintended. We ensure accuracy and reliability in our testing process, and the results reflect the genetic information provided through the samples.

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